FAQ

Orders & Shipping

We offer free standard shipping for orders over $50. We ship orders via UPS Ground, therefore delivery is subject to UPS shipping schedules which vary by delivery location.

At the moment, we only ship to the 48 contiguous states in the US.

All products ordered will be shipped within five (5) business days, which begins on the business day following the receipt of the order.

Your satisfaction is our top priority here at Tadin Herb & Tea Co. where we put almost forty years of experience into every herbal tea and herb product to create some of the finest available. If you are in any way dissatisfied with your order, simply call our toll-free number (800) 838-2346, as we have a 14-day return policy available to all customers. Any item that has been dispatched for return after 14-days from receipt will unfortunately not be accepted for return.

If you receive damaged product(s), we can either exchange or refund your payment and also your return postage when we receive the returned product(s). Where a return occurs, please ensure the package is returned in the original packaging. Where applicable, this Return Policy does not affect your manufacturer’s warranty on items.

Testing & Quality

Created by the Office of Environmental Health Hazard Assessment (OEHHA), the official name of Proposition 65 is the “Safe Drinking Water and Toxic Enforcement Act of 1986”. The purpose of this proposition is to require businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm.  

 

At Tadin, we are committed to providing affordable herbal products that you can trust. We are dedicated to following the strict guidelines established by Good Manufacturing Practices (GMPs) that require us to test our herbs for botanical identity, purity and strength. Our qualified and trusted herbal sources and staff are also required to provide clear documentation to validate safe levels of heavy metals (such as lead) and any potential contaminants. Rest assured, our standards meet or exceed the levels set by California’s Prop 65 levels for lead and any heavy metal.  

 

Lead naturally occurs on the earth’s surface, and is present in all soils, rivers, lakes, and seawater. Despite its weight, lead is also in our air. Parts per million, or “ppm,” is the measurement used to quantify the concentration of lead in organic matter like soil and water. Natural levels of lead in soil range between 50 and 400 ppm (and these levels have never been at 0 ppm (completely lead-free)).

 

Even though lead has always been present in our biosphere, the issue of abnormally high lead levels in some food, air and drinking water due to industrialization must continue to be monitored closely. We at Tadin will always remain in compliance with these critical regulations. We are proud members of the American Herbal Products Association and meet all AHPA member requirements. Together with our trusted herbal suppliers, we adhere to strict Good Agricultural and Collection Practices (GACPs) to promote healthy herbs for the people and the planet.

Caffeine is present in only one of our herbs:  Camellia sinensis (tea leaf). The amount of caffeine in your cup is influenced by many factors: the mix of herbs in the tea bag, the number of tea bags used, the temperature of the water, the length of time you steep the tea, and even the cup or teapot you use.

 

Pu-erh, white tea, green tea, and black tea are all different forms of Camellia sinensis, and all contain caffeine. To give you an idea how much caffeine is in our teas, consider this: the average cup of green tea has about one-third of the caffeine as a cup of coffee.

 

If you are sensitive to caffeine and just trying our teas for the first time, consider starting with a half a cup of tea. Give your body time to absorb the tea and have a cup of water. Take a few breaths and see how you feel.  Caffeine-containing teas are generally not recommended for children under twelve.

For maximum benefits, please use products within the shelf-life period that appears on the packaging. There is a white box on the bottom of our traditional tea box or on the side of our organic tea box that contains a date-stamp “Best if used by” date. Dry herbs in tea bags and loose herbs, when stored properly away from heat and sunshine, are not known to degrade in efficacy or strength if consumed before the “Best by” date. If there is aroma and color in your teas and herbs, there is still medicinal value within. If the flavor has changed or the “best by” date has passed, consider using the tea for a hair rinse or as a relaxing bath tea.

We test every herbal product for botanical identity, purity, and strength. Our highly-trained team of herbal experts adhere to the strict industry standards required of members of the following herbal authorities: American Herbal Products Association and the American Botanical Council. These two authorities are standard bearers for scientific, regulatory, and traditional herbal knowledge. Tadin is also proudly SQF-certified, Kosher verified and our organic line of teas and herbal products are certified QAI organic.

Tea Advice

Teas can be steeped in boiling hot water, ideally with a lid covering your tea while it steeps to preserve the volatile molecules (also known as essential oils) which are medicinal. You can steep most herbs as long as you would like. However, even after steeping for only a few minutes, both black and green teas become very astringent – maximum steep time for most green and black tea is 1-2 minutes. Leaving tea in cold or room-temperature water overnight might also cause it to develop mold and bacteria, so it is advised that you throw away or compost the tea and steep a new bag if you forgot about it overnight.

We are a tea manufacturing company that is proud to offer a variety of herbal products.  However, our staff is not qualified to diagnose, treat, or cure any disease. We will offer as much information as we can based on our knowledge, but please be advised that our team will not offer any type of direct or indirect treatment. If you have a medical condition or take pharmaceutical drugs, we highly advise you to consult with your primary care physician before consuming any of our products.

Tea Packaging & Materials

We currently use a thin, protective plastic overlay around the exterior of our tea packages to retain and extend the freshness of the herbs inside. This wrap also protects the herbs against oxygen, which over time decreases the efficacy and flavor of the tea. That said, we have started making packaging improvements to more sustainable methods, beginning with our Organic tea lineup by using soy ink and recyclable inner tea bags. We will continue to evolve all our packaging to more sustainable choices for a better tomorrow, today.

Tadin’s tea bags are composed of sustainably-derived paper using a unique, super strength abaca fiber.  In order for this paper to be heat-sealable, our tea bag seal papers contain some thermoplastic fibers made of polyethylene or polypropylene in fibrous form. These fibers become part of the paper and do not “drain,” nor can they be separated from the cellulose fibers of paper. To ensure our teabags do not disintegrate when immersed in water, our supplier adds a trace amount of a state-compliant ‘wet strength’ agent to the raw pulp before the paper sheet is formed. Our supplier regularly conducts extensive paper testing at an external state-registered independent third-party laboratory to verify compliance with the legal requirements and Good Manufacturing Practice (GMP) guidelines.

To avoid using staples and glue that may compromise the flavor of the tea, we instead use a thread to connect the tea tag with the herbal tea bag itself.

There is a white box on the bottom of our Traditional tea boxes and on the side of our Organic box that contains a date-stamp “best if used by” date.  Dry herbs in tea bags and loose herbs, when stored properly away from heat and sunshine, are not known to degrade in efficacy or strength if consumed before the “best by” date.   If the “best by” date has passed, consider using the tea for a hair rinse or as a relaxing bath tea.  Our lot numbers are also embossed within the white box and should start with the letter “L” followed by a unique 5 number series. These lot numbers allow us to trace our products from our facility to store shelves, and eventually to your home kitchen.

Other

Please visit our Find a Store to see where our products are available near you.

Please contact Arely Campos at acampos@tadin.com / (323) 895-8181

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